Got a question? We’ve got answers! Browse our sections below for quick info on orders, shipping, payments, and more.
How do I place an order?
1.Browse our store and select your favorite items.
2.Add them to your cart and proceed to checkout.
3.Choose your payment method and confirm your order.
4.Sit back and wait for your package!
Can I request a custom clothing design?
Yes! We specialize in custom clothing. Send us your design idea via WhatsApp or Instagram DM, and we’ll work with you to bring it to life.
Do you offer bulk or wholesale pricing?
Yes! We offer special pricing for bulk orders. Contact us for a quote.
Where do you ship?
We ship across Trinidad & Tobago and internationally!
How long does shipping take?
Trinidad: 2-4 business days
Tobago: 3-5 business days
Caribbean & International: 7-14 business days (depending on location)
How do I track my order?
Once your order ships, we’ll send you a tracking number via WhatsApp or email.
Do you offer same-day or express delivery?
Yes! Same-day delivery is available in Trinidad for select items. Contact us for details.
What payment methods do you accept?
We accept:
Cash on delivery (local orders)
Bank transfers
Online payments (Credit/Debit cards)
Do you offer discounts or promo codes?
Yes! Follow us on Instagram & TikTok (@Grimrystore) for exclusive deals and flash sales.
Can I return or exchange an item?
Yes, you can return or exchange items within 7 days of delivery if:
The item is unused and in original packaging
You have a valid receipt/order confirmation
What if I receive a damaged or incorrect order?
We’ll make it right! Contact us immediately with photos, and we’ll arrange a replacement or refund.
How do refunds work?
Approved refunds will be processed within 3-5 business days via your original payment method.